How RunBeta verifies the professionals you book
What a provider has to submit before being approved on RunBeta, what the Verified, Elite and Platinum badges mean, and what happens when a provider is suspended.
Before a provider is approved
A provider applies with their name, phone number, email, the service category they work in, their business details and a government ID type. Companies add their registered business name and address. Field agents also collect work photos and a reference where available.
RunBeta reviews the application and either approves, asks for more information, or rejects it. Only approved providers appear in the directory and can receive bookings.
What the badges mean
Verified Profile means identity and profile details have been checked. RunBeta Verified Provider is an approved provider with fewer than 500 completed services. Elite Provider marks 500 to 1,499 completed services, and Platinum Provider 1,500 or more. The tiers are calculated from completed bookings on the platform, not self-reported.
Ratings you can trust
A rating can only be left by the customer of a booking, for that booking, and once. Averages shown on RunBeta are calculated from those ratings. A provider with no reviews is shown as new rather than given a placeholder score.
Suspension
If a provider is blocked or deactivated, their profile stops appearing in the directory and they cannot be booked. Existing bookings are handled by RunBeta support.